Cancellation Policies: Refunds on retainer deposits depend on how far in advance the booking is cancelled. Cancellation refunds and rescheduling is covered in our Booking Agreement:
Most weddings are booked months in advance. This means a cancellation costs Christiné and other artists who might be booked with her, not only the fee they would have made with the person who cancelled, but likely may have cost them bookings for other events or commercial jobs that had later requested that same date. That is why we require a retainer deposit for bookings to guarantee availability and then have a sliding scale for refunds. Refunds take into consideration how far in advance the booking is cancelled or rescheduled and the credit card or Paypal fees encountered for processing the original sale and the refund.
CANCELLATION POLICY: A Deposit of 50% applied towards the total fee is required for all hair and makeup bookings. In making payment of your deposit you acknowledge that in the case of cancellation:
— If cancelled with more than 45 days notice, we will refund your deposit in full less a 15% service and bankcard fee.
— If cancelled 30 – 44 days prior you will be charged a 15% service and bankcard fee + a $50 cancel fee.
— If cancelled within 15- 29 days prior you will be charged a 15% service and bankcard fee + a $100 cancel fee.
— If cancelled within 3 – 14 days of your booking date, the entire deposit is not refundable.
— If cancelled within 48 hours of your booking date, the deposit is not refundable and a cancellation fee equal to the unpaid balance of the full quoted rate will be due.
— In the case of postponements or rescheduling, we will, when possible move your new date or time, at no cost, for the same services, to your new date or time. If however we are already booked or not available for that date or time, rescheduling may not be possible. In such a case when other options do not exist, this will be considered a cancellation and the normal cancellation fees will apply.